Trinity Candle Factory

Trinity Candle Factory

Trinity Candle Factory
Dallas / Fort Worth

ai

votive candles container candles pillar candles tea light candles fragrance oils oil burners wax potpourri candle holders

Wholesale     Fundraising

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 Wholesale   Fundraising
POLICIES, TERMS AND CONDITIONS:
 
 
 
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Trinity Candle Factory Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. 
 
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Trinity Candle Factory reserves the right at any time after receipt of your order to accept or decline your order for any reason.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Trinity Candle Factory signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the next business day if ordered by 5:00 PM,or if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
^ Top

 
Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions at trinitycandle.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Trinity Candle Factory's website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
 
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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 
 
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Returns  by 
We will gladly accept the return of products that are defective for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Colors may vary and are subject to change without notice. A 20% restocking fee will be charged on all returns.
 
SPECIAL ORDERS ARE NON-RETURNABLE, NON REFUNDABLE. NO EXCEPTIONS.

 
Special orders consist of all items that are made unscented for a customer, items that are made a special color for a customer, items that are made a special fragrance for a customer, and items that are made in bulk qty for a customer - more than 4 of same item. 
 
Return Instructions:
1. login to your account. (my account)
2. Select the order and click view details
3.Select create new RMA on this page.
4. Fill out required information. (reason for return, product, quantity, etc.)
 
This will create a return merchandise authurization, once approved email will be sent with shipping instructions. (approval can take up to 5 days and may require additional information)
 
Trinity Candle Factory is not responsible for any return postage.
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Shipping Damage  by 
Products that are damaged during shipment. Require the following for a refund.
- Note on freight ticket (if available)
- Send photo evidence of all damaged items. damaged to box and products.
(please include all information. (name, email, invoice #, items damaged, freight company)
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Shipping Policy  by 
Shipping Time -  Most orders received will ship in 1-2 business days. How'ever we ask 3-5 on large orders and 7-10 days on pillar candle orders. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Trinity Candle Factory or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Free Shipping Promotions are limited to USA lower 48, (Alaska, Hawaii,  Porto Rico, Distric of Columbia and the Virgin Islands are excluded from free shipping promotions).

Wholesale and Fundraising orders take 7-14 days before shipping.

Please allow extra time during the Holiday Season

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
^ Top

 
 
 
 
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Trinity Candle Factory Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
^ Top

 
Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
^ Top

 
Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
^ Top

 
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. 
 
^ Top

 
Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
^ Top

 
Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Trinity Candle Factory reserves the right at any time after receipt of your order to accept or decline your order for any reason.
^ Top

 
Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
^ Top

 
Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
^ Top

 
Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions at trinitycandle.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Trinity Candle Factory's website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

^ Top

 
Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 
 
^ Top

 
Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Please use the RMA module within your account.
^ Top

 
Shipping Policy  by 
Shipping Time -- Most orders will ship same day or  next business day. Orders that are processed or shipped on Saturday or Sunday, will ship next business day. Order with pillar candles will ship 3 - 7 days after order is processed. Wholesale orders take 7 - 14 business days.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

^ Top

 
Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
^ Top

 
Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
^ Top

 

color chart

Almond Bark
Amber
Apple Jack
Apple Pie
Attraction
Autumn Harvest
Baby Powder-Blue
Baby Powder-Pink
Banana Nut Bread
Bayberry
Berry Patch
Birds of Paradise
Black Cherry
Blueberry Fields
Butter Cream
Candy Cane
Candy Corn
Cappuccino
Caramel Toffee
Cedar Wood
Cherry Vanilla
China Rain
Chocolate Fudge
Christmas Eve
Christmas Tree
Cinnamon Swirl
Citrus
Clove Spice
Cookie Bake
Cotton Candy
Cranilla Candles
Creamy Vanilla
Creme Brulee

Cupids Arrow
Dreamsicle
Eliminator (Odor)
Eucalyptus
Florida Orange
Flower Shop
Frangipani
French Market
French Rose
French Vanilla 
Fresh Linen 
Gardenia
Georgia Peach
Ginger Bread
Green Apple
Green Tea
Guardian Angel
Hazelnut Latte
Hearts & Flowers
Holiday Cheer
Holly Berry
Honeysuckle
Hugs & Kisses
Jasmine
Key Lime Pie
Kumquat
Lavender
Lavender Vanilla
Leather
Lemongrass
Lemon Chiffon
Magnolia
Mardi Gras
Maui Breeze

Mojave Springs
Morning Mist
Moroccan Melon
Mulberry
Musk
Oatmeal Raisin
Orchard Grove
Patchouli
Pear Glaze
Pecan Pie
Peppermint
Pina Colada
Pine
Pineapple Parfait
Plumeria
Pomegranate
Pumpkin Pie
Rose
Sandalwood
Santa's Surprise
Savannah Gardens
Snicker doodle
Spiced Apple
Strawberry Kiwi
Stress Relief
Summer Nights
Sunflower
Sweet Pea
Trinity
Vanilla Spice
White Christmas
Wine & Roses
Wisteria

Candle
Candles